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The Hidden Dynamics of Path Dependence
The theory of path dependence continues to attract great interest in a range of disciplines. An increasing number of scholars have started to explicitly use this theory for studying organizational inertia and institutional rigidities. This volume presents a collection of papers from various international conferences that address these issues.
Business Relationship Management and Marketing
Relationship management, key account management and customer orientation are concepts that have become central to modern management. This book is dedicated to illustrating and reflecting these concepts and their corresponding methods and instruments in depth. It is thereby focused on the business-to-business realm and equally applies to traditional industrial markets as well as to business-to-business services. Contributions include state-of-the-art research results that are conveyed in a comprehensible fashion to be applied in both executive education as well as in practice.
Multinational Enterprise, Political Risk and Organisational Change
Hitherto, the organization of international business has been studied mostly from a managerial point of view or by examining the relationship between firms and the economy. Yet, the development of the modern, multinational firm - the most important type of business organisation - has been strongly influenced by the conflicts that bedeviled the twentieth century. The volatile macroeconomic and political environments experienced by international business point to how important it is to study political risk. Consequently, Multinational Enterprise, Political Risk and Organisational Change: From Total War to Cold War breaks new ground: it argues that non-market elements and historical context are...
Strategic Shifts between Business Types
Katrin Mühlfeld analyzes motivations and conditions for strategic changes of market offerings which can be interpreted as shifts between different business types. Transaction cost economics provide the main theoretical foundations while additional reference is made to Austrian economics and research on power-dependence relations.
Key Account Management in Business-to-Business Markets
Stefan Wengler provides a well founded answer to the question of the economic value and shows the need for the implementation of key account management. He presents a comprehensive, but easy-to-handle decision-making model that supports the decision on the most efficient key account management organization for individual companies. In addition, he gives a comprehensive overview on the key account management conception and its controlling tools.
Methoden in der Betriebswirtschaftlehre
Proceedings from conference held in Zurich, Switzerland during spring of 2008 by the Verband der Hochschullehrer f'ur Betriebswirtschaft, Kommission Wissenschaftstheorie.
Flexibility in Buyer-Seller Relationships
Ellen Roemer analyzes the flexibility trade-off in buyer-seller relationships. She investigates how relationships should be managed when there is behavioral and environmental uncertainty.
Patient Relationship Management
Unter Berücksichtigung der rechtlichen Rahmenbedingungen in Deutschland entwickelt Olaf Kilian Hahn einen Patient Relationship Management-Ansatz für chronisch Kranke und somit für den Markt verschreibungspflichtiger Arzneimittel. Außerdem überprüft er anhand einer empirischen Untersuchung den Einfluss von über die Bereitstellung von Arzneimitteln hinausgehenden Zusatzleistungen auf die Patientenbindung bei Diabetikern.
Finding a Solution to Leadership
Business and employee management are key subjects in business administration. For decades, actually for centuries, there has been a discussion about how effective leadership of people or employees can be realized. It has always been a major concern within market-based economic systems to learn how its products and services should be designed in order to generate consumer demand. That the discussion about business and employee management is more relevant than ever is linked to the fact that leadership situations are influenced by a variety of external factors. They include, in particular, political, cultural, social, demographic, economic, and technological developments. It is therefore requi...
