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Service Level Agreements By Andrew Hiles, Hon FBCI, EloSCM
In an ideal business climate, all your service level agreements would align perfectly with business goals. Your company’s vision, definitions, requirements, and performance measurement would be clear. But in today’s fast-paced, complex world of outsourcing, you could use some help to make that a reality. Look no further! In A Rothstein Publishing Collection: Service Level Agreements, four key books by Andrew Hiles combine to help you achieve effective agreements. Andrew Hiles draws on decades of experience to guide you in achieving service level agreements (SLAs) that are not simply legal documents, but are strategic business-centric tools that can lead to enduring, satisfying, and profi...
Business Continuity Management
Discover new ideas and inspiration to build world-class Business Continuity Management from this masterwork that distills Hiles' wisdom about what works and why from 30+ years' experience in 60+ countries. First published in 1999, the new 4th Edition of Hiles' classic is the most international, comprehensive, readable exposition on the subject. It now includes: New or revised sections: New, extensive chapter on supply chain risk – including valuable advice on contract aspects. Horizon scanning of new risks. Fresh perspectives. Multilateral continuity planning. Impact of new technologies, including mobile computing, cloud computing, bring your own device, and the Internet of things. Extensi...
The Manager's Guide to Bullies in the Workplace
As a manager, you can usually handle disruptive employees. But sometimes, their emotional states foster workplace tension, even making them a danger to others. Your own confidence is at risk. In The Manager’s Guide to Bullies in the Workplace: Coping with Emotional Terrorists, noted counselor Dr. Vali Hawkins Mitchell gives you sensible advice for keeping the bully from dominating the workgroup and destroying productivity – and maintaining your own healthy emotional balance at the same time. Sometimes the difficult person is an overt physical bully, which makes it easy to simply fire the person. Much of the time, however, the problems are more subtle and build up over periods of time. Th...
The Definitive Handbook of Business Continuity Management
With a pedigree going back over ten years, The Definitive Handbook of Business Continuity Management can rightly claim to be a classic guide to business risk management and contingency planning, with a style that makes it accessible to all business managers. Some of the original underlying principles remain the same – but much has changed. This is reflected in this radically updated third edition, with exciting and helpful new content from new and innovative contributors and new case studies bringing the book right up to the minute. This book combines over 500 years of experience from leading Business Continuity experts of many countries. It is presented in an easy-to-follow format, explai...
Enterprise Security Risk Management
As a security professional, have you found that you and others in your company do not always define “security” the same way? Perhaps security interests and business interests have become misaligned. Brian Allen and Rachelle Loyear offer a new approach: Enterprise Security Risk Management (ESRM). By viewing security through a risk management lens, ESRM can help make you and your security program successful. In their long-awaited book, based on years of practical experience and research, Brian Allen and Rachelle Loyear show you step-by-step how Enterprise Security Risk Management (ESRM) applies fundamental risk principles to manage all security risks. Whether the risks are informational, c...
Introduction to Emergency Evacuation
When it’s not just a drill, you need to get it right the first time. If an emergency alert sounds, are you ready to take charge and get everyone out of the office, theatre, classroom, or store safely? In Introduction to Emergency Evacuation: Getting Everybody Out When it Counts, Jim Burtles explains the practical basics of understanding your site, planning escape routes, and providing for people with special needs. When minutes count, you will be ready to take action! From 30+ years of working with organizations like yours, Burtles knows the challenges you face. He tells you what you need to know as you plan to evacuate people of all ages and health conditions – whether it’s from small...
Auditing Business Continuity
This book not only provides a general outline of how to conduct different types of business continuity audits but also reinforces their application by providing practical examples and advice to illustrate the step-by-step methodology, including contracts, reports and techniques. The practical application of the methodology enables the professional auditor and BCM practitioner to identify and illustrate the use of good BCM practice whilst demonstrating added value and business resilience
Principles and Practice of Business Continuity
Are you are a Business Continuity Manager or training for the job? Are you ready to keep the business up and running in the face of emergencies ranging from earthquakes to accidents to fires to computer crashes? In this second edition of Principles and Practice of Business Continuity: Tools and Techniques, Jim Burtles explains six main scenarios. He promises: “If you and your organization are prepared to deal with these six generic risks, you will be able to recover from any business disaster.” Using his decades of experience, Burtles speaks to you directly and personally, walking you through handling any contingency. He tells you how to bring people together to win executive support, cr...
Risk Management in an Uncertain World
In an increasingly uncertain world, the pace of change is swift and quickening. Risk management is more important than ever before, and adaptability is key. Not every negative event can be mitigated, but the right approaches will allow a company to respond effectively and even to thrive in crisis situations. This approachable book features the advice of expert practitioner and academic authors, benefiting companies whatever their culture and operating environment. Worked examples and case studies span the operational aspects of risk management, reputation risk, and risks outside the control of any organization, forming a comprehensive guide. Detailed coverage includes: * Risk, metrics, and complexity * Countering supply chain risk * Business continuity management * Reputation risk and financial performance * Moving beyond compliance * Integrating catastrophe management * Human risk and rogues * Strategic risk management * Crisis management strategies * Exposure to country, political, and interest rate risks
Business Continuity
This book is intended to be a step-by-step guide to implementation of business continuity managementwithin an enterprise. It may be used as a step-by-step guide by those new to Business ContinuityManagement or dipped into by the more seasoned professional for ideas and updates on specifictopics. In many cases, the corporate BC Manager acts as an internal consultant, and we have treatedhim or her as such in this book: the book is therefore equally appropriate for practicing consultants. This book is the second edition of the first book to be based on the ten Core Units of Competence for Business Continuity established jointly by BCI and DRII, and to create a practical, step-by-step framework to guide an enterprise through the implementation of a business continuity program based on these ten units.This book has been endorsed by both The Business Continuity Institute International (BCI) and TheDisaster Recovery Institute International (DRII). Both organizations have included forewords to this book.
