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How a visionary university and foundation president tackled some of the thorniest problems facing higher education As provost and then president of Princeton University, William G. Bowen (1933–2016) took on the biggest and most complex challenges confronting higher education: cost disease, inclusion, affirmative action, college access, and college completion. Later, as president of the Andrew W. Mellon Foundation, he took his vision for higher education—and the strategies for accomplishing that vision—to a larger arena. Along the way, he wrote a series of influential books, including the widely read The Shape of the River (coauthored with Derek Bok), which documented the success of pol...
Acclaimed and used in over 200 colleges and universities around the country, Total Quality Management: Text, Cases and Readings has been completely revised and expanded to meet the growing demands and awareness for quality products and services in the competing domestic and global marketplaces. Since the publication of the first and second editions of this book, interest in and acceptance of TQM has continued to accelerate around the world. This edition has been thoroughly revised, updated and expanded. Some of the changes are: A new chapter on the emerging Theory of Constraints Expanded treatment of Process Management Eleven new readings Ten new cases Chapter examples of TQM at 12 Baldrige ...
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