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Crowning the Customer
How to become Customer Driven Customer service is the competitive business battleground of the twenty-first century. This book, by an internationally acclaimed entrepreneur, is a hands-on guide for people who run businesses or work in them, written in simple jargon-free style. He explains: The 'Boomerang Principle' (bringing the customer back) How to get the feel of the market place How to listen effectively to the customer Customer panels Why you should increase the number of complaints How to introduce fun and surprise into business. An essential handbook for managers, company directors, employees and students.
Smart Leadership
Escape the mediocrity that ensnares so many in business and become a better, more effective leader. Have you ever wondered what it would take to be a better leader, or achieve your wildest dreams, or make a bigger difference in the world? The answer lies in the choices you make: about everything from how you spend your time to the way you view the world. Smart Leadership is the latest essential business title from internationally bestselling author of Win the Heart and Chess Not Checkers Mark Miller. In this book, he shares the four research-based “smart choices” the best leaders make to scale their influence and results. By teaching you how to Confront Reality, Grow Capacity, Fuel Curiosity, and Create Change, Miller will help you: Bring fresh eyes and fresh thinking to your leadership approach. Increase your confidence in your ability to make a difference. Lead at levels you never thought possible. Accelerate your learning curve so that all these benefits come faster and more naturally. With this guide, your leadership—and your life—will be transformed forever.
The Real Mrs. Brown
Who'd have thought a potty-mouthed Dublin mammy with a cream cardigan and elasticated tan tights could storm British TV screens and leave a nation helpless with laughter? Brendan O'Carroll performs to tens of thousands of people a night in packed-out stadiums across the country. In the last four years his TV show has become a number 1 ratings success and he's even making a movie. But Brendan has had to battle hard for success. The youngest of eleven children, his mother was Maureen O'Carroll, a former nun who went on to become the first woman to be elected to the Irish parliament. Brendan adored his strong, widowed mother - and she later became the inspiration for his indomitable character A...
Recession at Work
How has the recession affected the conduct of human resource management? How have HR departments and managers fared? Have leading firms taken measures to sustain and revive their businesses through innovative HR measures? How have union representation and influence been affected? Is the recession reshaping work and employment practices? These are among the questions answered in Recession at Work, the first systematic study in Europe to deal with the effects of the economic crisis on people at work. Drawing on survey data for Ireland provided by nearly 500 managers responsible for human resources, on focus groups of HR managers and trade union officials, and on detailed case studies of six major firms, the book provides an unrivalled picture of the effects of the current recession on how people are managed and how they are represented by trade unions. Examining the effects of the Irish recession on work and employment in the context of international experience and commentary, this book provides detailed information and analysis on the ways in which firms have sought to handle the challenges that have arisen since the severe reverse in Ireland’s economic fortunes in 2008.
Southeast Asian Affairs 2009
Southeast Asian Affairs 2009 provides an informed and readable analysis of events and developments in the region in 2008. In the regional section of the volume, the first two articles give the political and economic overview of Southeast Asia, the third discusses the use of mediation as a means for conflict resolution, while the fourth examines regional cooperation in maritime security arena. Eleven country reviews as well as well as six special theme articles follow, covering political, economic, security and social developments in the various countries and their implications for the region.
Construction Adjudication in Ireland
The Construction Contracts Act 2013 introduces adjudication for the construction industry in Ireland for the first time. The essence of adjudication is in providing a means whereby disputes as to payment under a construction contract are resolved quickly and cheaply. The key feature distinguishing adjudication from other processes is that the money found due by the adjudicator must be paid pending the outcome of arbitration or litigation. Its primary function, therefore, is to ensure cash flow for contractors and sub-contractors. Leading construction lawyer Anthony Hussey’s new book is the first to provide a section by section analysis of the Act itself, an analysis of the Code of Practice, and a discussion of the likely constitutional issues to which the legislation will give rise. This practical legal reference is aimed at all those involved in construction contract disputes, be they lawyers, architects, engineers, quantity surveyors, contractors and sub-contractors.
Call Me Mrs. Brown
The hilarious and remarkably honest autobiography from the star of Mrs Brown's Boys, Brendan O'Carroll ___________ Before he became the nation's favourite Mammy, Brendan O'Carroll was known simply as Brendan. The youngest of ten children from a poor family in Dublin, his father died when he was just nine years old. Leaving school at the mere 12 years of age, Brendan began what would become a long and varied working life; he would go on to be a waiter, a publican, a window cleaner and a publisher amongst other jobs. Throughout the tough moments, Brendan always had humour and a good story to tell alongside the ever-guiding inspiration of his own Mammy, a formidable figure who became Ireland's first female Labour MP. In his own unique voice, Brendan O'Carroll strings together the threads of his life, a helter-skelter story tracing the helter-skelter journey of a scrawny kid from Finglas, Dublin to TV screens around the world. Told with warmth, humour, a touch of mischievousness - and more than a few coincidences - this is the fascinating story of the one and only, Brendan O'Carroll. __________
Seascapes
A collection of stories from the author's thirty years as presenter for the Irish radio program Seascapes focusing on Irish maritime history.
The SAGE International Encyclopedia of Mass Media and Society
The SAGE International Encyclopedia of Mass Media and Society discusses media around the world in their varied forms—newspapers, magazines, radio, television, film, books, music, websites, social media, mobile media—and describes the role of each in both mirroring and shaping society. This encyclopedia provides a thorough overview of media within social and cultural contexts, exploring the development of the mediated communication industry, mediated communication regulations, and societal interactions and effects. This reference work will look at issues such as free expression and government regulation of media; how people choose what media to watch, listen to, and read; and how the influence of those who control media organizations may be changing as new media empower previously unheard voices. The role of media in society will be explored from international, multidisciplinary perspectives via approximately 700 articles drawing on research from communication and media studies, sociology, anthropology, social psychology, politics, and business.
