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Growing the Productivity of Government Services
'Carrera and Dunleavy provide a crystal clear and comprehensive account of the complex issues involved in how best to improve the productivity of government services. They offer a nuanced but powerful explanation of productivity puzzles, conundrums and dilemmas in the public sector. But they also offer solutions to many of these problems. Finally, I have found a text on public economics that makes sense, gives genuine management insights and offers real suggestions to practitioners as to what to do next.' – Barry Quirk, Chief Executive, London Borough of Lewisham, UK 'This book presents a welcome and sobering analysis of productivity performance in UK central government – a subject that ...
Improving Public Sector Productivity
This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment.
50 Years Of Singapore's Productivity Drive
2017 marks the 50th year of Singapore's national productivity drive. This book provides a comprehensive account of the phases, milestones and activities of the productivity drive from its humble beginnings in 1967. The coverage ranges from the assistance that Singapore received through the United Nations Development Programme and the Japan-Singapore Productivity Development Project, to the national campaigns and programmes to build competencies in enterprises and the workforce.The various developments are placed in the context of the economic environment and the priorities of the country at different points in time. This makes it clear why certain policies were implemented and why the productivity drive was transformed as Singapore progressed from a developing country to a developed country. Drawing insights from the 50-year history, the book concludes with a list of issues for reflection.
HC 466 - The Government's Productivity Plan
The Government's Productivity Plan was launched in July 2015. The Government considers it to be the "first devoted sign of such a specific commitment to all the issues that are relevant for productivity". We welcome the Government's focus on productivity. When it comes to the success of British businesses and the UK economy, we share the aspiration of the Government that the Plan is a success. That is why our first announced inquiry was into the Plan and we will continue to scrutinise its implementation throughout the Parliament. However we are concerned that the document has been described by many businesses as being too vague and long a document to be practical, and that its lack of specif...
Service Productivity Management
Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance — Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.
Inter and Intra Government Arrangements for Productivity
Papers originally presented at a 1995 conference concentrate on academic thinking about the applicability of PA concepts to administrative theory building. Emphasizing that Principal Agent (PA) theory is a powerful conceptual framework because of the economic focus on transactions between principals and agents, they discuss issues such as information asymmetry across government constituents, political/diplomatic considerations, and the narrow focus of PA problems. Attention is also given to citizen demands, internal markets, franchising, competitive procurement and "contracting in."Annotation copyrighted by Book News, Inc., Portland, OR
Improving Productivity and Productivity Measurement in Local Governments
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