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In Hug Your Customers, Jack Mitchell showed business readers how to keep their customers happy--and their profits booming. In Hug Your People, he elaborates on his big secret: hiring, motivating, and keeping your biggest asset--great employees!
Like the international bestseller Who Moved My Cheese?, Hug Your Customers is powerful through its simplicity. Jack Mitchell is CEO of Mitchells - a clothes store and one of the most successful small businesses in America. This family-run business has built extremely healthy profit margins in a tough retail market through a most refreshing approach to sales - hug your customers! In other words: if there is one key to a successful business then it is happy customers and companies who go the extra mile enjoy the extra profits. From small independent businesses to established conglomerates, Hug Your Customers is an invaluable and fun tool for ensuring repeat business and outstanding results.
Clipping and miscellaneous material on reviews of Alvin, Ailey Dance theater performances and history.
A thrilling retelling of the Star Wars saga in the style of classic epic poetry "I look not to myself but to the Force, In which all things arise and fall away." Journey to a galaxy far, far away like never before--through lyrical verse and meter. Like the tales of Odysseus and Beowulf, the adventures of Luke Skywalker, Han Solo, Princess Leia, Jyn Erso, Obi-Wan Kenobi, Darth Vader, and the Emperor are fraught with legendary battles, iconic heroes, fearsome warriors, sleek ships, and dangerous monsters. Beginning with Rogue One's rebel heist on Scarif to secure the plans to the Death Star and continuing through the climax of Return of the Jedi, author Jack Mitchell uses the ancient literary form of epic poetry to put a new spin on the Star Wars saga. Punctuated with stunning illustrations inspired by the terracotta art of Greek antiquity, The Odyssey of Star Wars: An Epic Poem presents the greatest myth of the 20th century as it would have been told nearly 3,000 years ago.
This is the story of Jack Mitchell, Shannon Shay Stevenson Mitchell, Bobby Mitchell, Rita Mitchell, Denise Mitchell, Jack Mitchell Jr., Mike and Jerry Young, Tally Stevenson, Gina Anderson, Leslie de Incampo Smith, Susanne Giancanna Johnson, Gayle Redman, Diane Lee, Abby Santos, Carla Marta, Candace Marie Novak, Kelly Ronson, and Jenny Brown. You will see many others as well. Jack is living the world of a rock star with his wealth and good looks. All these characters and more will play a role in Jacks Wild Ride. They will take Jack on a wild ride he never thought existed, at least for him. After all, he worked for a belts and suspenders law firm at one time. It will be a long hard ride full ...
First published in 1976, this beautiful, interactive collaboration is a unique work of book art in which Marisol's monumental pop-art sculptures face the blocks of Creeley's prose poems. The new introduction by Creeley scholar Stephen Fredman describes how the poet's autobiographical prose poetry arose in conversation with images of Marisol's equally autobiographical sculptures. In addition to the introduction, this edition features an appendix of newly discovered material, much of it found in Creeley's own copy of the original edition of Presences. These include postcards and letters from Marisol, designer William Katz (who brought the poet and artist together), Mexican poet Octavio Paz, and several university professors. The material in the appendix allows the editor to reveal the genesis of Presences as a collaborative work of art involving three creators: artist, designer, and poet.
This book presents the Cube One framework, which provides a basis for understanding, diagnosing, and improving organizational performance. It is based on the premise that successful organizations enact practices that satisfy three key constituents: the enterprise itself, customers, and employees. This book offers a uniquely empirical approach by examining enterprise-, customer-, and employee-directed practices. Validity evidence is provided by survey research, studies of financial metrics, and the analysis of cases involving well-known organizations (such as Google, Four Seasons, and Mayo Clinic). The Cube One framework is equally applicable to organizations in the for-profit, nonprofit, and government sectors. After reading this book, students and scholars, as well as organizational practitioners in the fields of organizational behavior and management, will find a practical approach to improving organizational performance.