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When Fish Fly
"You can energize your people and delight your customers by modeling the fabulous ideas that come from the World Famous Pike Place Fish Market." -- Ken Blanchard, co-author of The One Minute Manager In this revealing business advice book, the magic of the World Famous Pike Place Fish Market proves a dynamic example of what a group of people can create when they are aligned and living a powerful vision. Here for the first time, owner John Yokoyama explains in his own words just how he transformed his business into a workplace that is renowned worldwide. When Fish Fly offers Yokoyama's cohesive strategy for achieving world famous results for owners, managers, and front-line workers alike. Once you understand the generative principles behind the World Famous Pike Place Fish Market you, too, can develop a culture that leads to excellent employee morale and legendary customer service.
Fun Works
Leading-edge organizations have discovered that fun can--and does--translate into bottom line success. By harnessing the power of fun, companies find they can better retain employees and customers, motivate teams, improve productivity, increase innovation, and create a sense of community. Leslie Yerkes details precisely how eleven successful companies--including Southwest Airlines, Pike Place Fish, Isle of Capri Casinos, EmployEase, and Prudential--have integrated fun into the normal course of business. This new edition provides updates on how these same companies have grown, prospered, and continued to thrive--in spite of national tragedies, natural disaster, growing competition, and changi...
Mindchamps Way, The: How To Turn An Idea Into A Global Movement (Second Edition)
How do a passion to create an education revolution and the business acumen to fuel rapid and spectacular global expansion co-exist within one organization?Find out in The MindChamps Way ...In this second edition of his insightful study of the strategy and leadership behind MindChamps, Joseph Michelli shares the unique philosophy and the values-driven strategies of this dynamic organization, whose growing presence on the world stage is fundamentally shaping the future of 'individuals, families, communities, countries, and education systems' across the globe.The MindChamps Way demonstrates how combining a strong, 'big-picture' philosophy with a carefully planned and executed business strategy can inspire staff, clients and an unlikely range of interested stakeholders.
Dinner on Mars
“This culinary cosmic outing is as creative as it is informative.” — STARRED review, Publishers Weekly From Impossible Burgers to lab-made sushi, two witty, plugged-in food scientists explore leading-edge AgTech for the answer to feeding a settlement on Mars — and nine billion Earthlings too Feeding a Martian is one of the greatest challenges in the history of agriculture. Will a Red Planet menu involve cheese and ice cream made from vats of fermented yeast? Will medicine cabinets overflow with pharmaceuticals created from engineered barley grown using geothermal energy? Will the protein of choice feature a chicken breast grown in a lab? Weird, wonderful, and sometimes disgusting, fi...
The Graduate's Book of Practical Wisdom
Featuring concise yet pertinent life lessons, this wise and trusty resource is perfect for the young person making the transition to adulthood.
Inside Pike Place Market
Inside Pike Place Market is a visually rich digital book that celebrates the urban design, role of citizen activism, immigrant and cultural groups, and principles embedded in the foundation of the Market. The Market’s unique characteristics and history make it one of the most successful — and most studied — public markets in the world. This book includes hundreds of photographs, maps and documents of the Market's past and present, and it is designed to be a free resource for historians, educators, students and others interested in the history, function and politics of public markets and, in particular, Pike Place Market. Inside Pike Place Market is made possible in part by a grant from 4Culture/King County Lodging Tax.
Customer Magic – The Macquarie Way
It takes a special kind of magic for a challenger brand to achieve seemingly impossible customer-centric results. It’s that magic that makes Australian telecommunications company Macquarie Technology world leaders in award-winning customer experience. Joseph A. Michelli—the bestselling author of books about brands renowned for their stellar service and outstanding growth, such as The Ritz-Carlton, Mercedes-Benz, and Starbucks—was so impressed by Macquarie’s ability to deliver transformative customer experiences that he felt compelled to write this book. Customer Magic is a practical, easy-to-read guide that, consistent with Macquarie’s commitment to delivering customer value, shares transferrable knowledge on how to identify and solve customer pain points; craft a compelling unique value proposition; attract, select, grow, and retain customer service talent and subject matter expertise; set, measure, track, and incentivize mission-critical business goals and customer-driven growth; innovate solutions that meet your customers’ stated and unstated needs; and maintain a growth mindset and leave a legacy of success.
Courage for the Journey
COURAGE FOR THE JOURNEY assembles a collection of wisdom to ignite courage, hope, and strength in those caught in the inevitable storms of life. In his 1965 masterpiece I Had Trouble in Getting to Solla Sollew, Dr. Seuss observed, And I learned there are troubles of more than one kind. Some come from ahead and some come from behind. Adversities arise in all shapes and sizes. The death of a loved one, divorce, business failure, job loss, health issues, and natural disasters are only but a few examples. None of us is immune from the life events that can shake or even obliterate our foundations. Personal disasters leave us dazed and shell-shocked. We find ourselves standing in the rubble of our...
