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The Peter Principle
The classic #1 New York Times bestseller that answers the age-old question Why is incompetence so maddeningly rampant and so vexingly triumphant? The Peter Principle, the eponymous law Dr. Laurence J. Peter coined, explains that everyone in a hierarchy—from the office intern to the CEO, from the low-level civil servant to a nation’s president—will inevitably rise to his or her level of incompetence. Dr. Peter explains why incompetence is at the root of everything we endeavor to do—why schools bestow ignorance, why governments condone anarchy, why courts dispense injustice, why prosperity causes unhappiness, and why utopian plans never generate utopias. With the wit of Mark Twain, the psychological acuity of Sigmund Freud, and the theoretical impact of Isaac Newton, Dr. Laurence J. Peter and Raymond Hull’s The Peter Principle brilliantly explains how incompetence and its accompanying symptoms, syndromes, and remedies define the world and the work we do in it.
Interactive Exercises for the Police Recruit Assessment Process
This book focuses on the Interactive Exercise, which forms a key part of the Police Recruit Assessment Process. The role play (as the exercise is often referred to) is traditionally the part of the recruitment test that candidates worry about most and find particularly difficult. The book clearly explains the role play process, making links to the Core Competencies and in particular examining issues of diversity. It offers a number of Interactive Exercises in the form of candidate and role player instructions and provides guidance on the completed exercises.
Functionalism and Grammar
This book is Prof. Givón's long-awaited critical examination of the fundamental theoretical and methodological underpinnings of the functionalist approach to grammar. It challenges functionalists to take their own medicine and establish non-circular empirical definitions of both 'function' and 'structure'. Ideological hand-waving, however fervent and right-thinking, is seldom an adequate substitute for analytic rigor and empirical responsibility. If the reductionist extremism of the various structuralist schools is to be challenged on solid intellectual grounds, the challenge cannot itself be equally extreme in its reductionism. The book is divided into nine chapters: 1. Prospectus, somewha...
Being Peta
Being Peta provides a brave, honest firsthand account by a young person of what it's like to live with leukaemia. It is a book that will provide comfort and companionship to sufferers and their loved ones.In the world of cancer, teenagers are renowned for not articulating their feelings about living with their illness. But sixteen-year-old Peta Margetts was brave enough to do that: with a wonderful sense of humour as well as an ability to put all of the upheaval into perspective, Peta reflects on the positives amid a regime of chemotherapy. Her rawness and honesty are complemented by her wit and vivacity as she confronts the possibilities that she may die.In Being Peta, she relives her battl...
Cultural Violence, Stigma and the Legacy of the Anti-Sealing Movement
This book injects nuance into the debate about the moral legitimacy of environmental and animal activism and explores how activism can lead to stigma and destruction of minority group identities, cultural practices and community structures. It takes readers back to ground zero of the anti-sealing movement – Newfoundland and Labrador. This book sheds light on the human costs of activists and the repercussions for vulnerable people when activism normalizes forms of violence as acceptable to achieve their desired outcomes. Inspired by Greenpeace Canada’s apology to Canadian Inuit, Indigenous and coastal peoples, this book brings into focus the local peoples who were targeted by activists and media outlets and left behind once the cultural and economic structures of the sealing industry and sealing practices were severely damaged by activist stigmatization and the global outcry against rural and coastal peoples and their practices. Drawing upon literature on cultural violence and archival research, this book will be of interest to scholars and researchers of international relations, development studies, public policy, sustainability studies and Indigenous studies.
Syntax
This new edition of Syntax: A functional-typological introduction is at many points radically revised. In the previous edition (1984) the author deliberately chose to de-emphasize the more formal aspects of syntactic structure, in favor of a more comprehensive treatment of the semantic and pragmatic correlates of syntactic structure. With hindsight the author now finds the de-emphasis of the formal properties a somewhat regrettable choice, since it creates the false impression that one could somehow be a functionalist without being at the same time a structuralist. To redress the balance, explicit treatment is given to the core formal properties of syntactic constructions, such as constituen...
The Central Convent of Hospitallers and Templars
From their humble beginnings in Jerusalem as a late eleventh-century hospital and an early twelfth-century pilgrim escort, Hospitallers and Templars evolved into international military religious orders, engaged in numerous charitable, economic, and military pursuits. At the heart of each of these communities, and in many ways a mirror of their growth and adaptability, was a central convent led by several high officials and headquartered first in Jerusalem (to 1187), then in Acre (1191-1291), and then on Cyprus (since 1291), from where the Hospitallers conquered Rhodes (1306-1310), and where fate in the form of a heresy trial caught up with the Templars. The history, organization, and personnel of these two central convents to 1310 are the subject of this comparative study.
Branded Customer Service
By the author of the bestselling A Complaint Is a Gift (more than 100,000 copies sold) The first book to combine the dynamics of customer service with the psychology of branding-two of the most powerful concepts in business A comprehensive, practical guide that offers strategies, exercises and real-world examples of branded customer service in action Branding is an integral part of modern business strategy. But while there are dozens of books on branding products and marketing campaigns, nobody has applied the logic and techniques of branding to customer service -- until now. Branded Customer Service is a practical guide to moving service delivery to a new level so that brand reinforcement occurs every time customers interact with organizational representatives. Janelle Barlow and Paul Stewart show how to infuse an entire organization with brand values and create a recognizable style of service that reflects brand promises and brand images.
