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The Customer Centricity Playbook
2019 AXIOM BUSINESS BOOK AWARD WINNER Featured in Forbes, NPR's Marketplace, and a Google Talk, The Customer Centricity Playbook offers "actionable insights to drive immediate value," according to Neil Hoyne, Head of Customer Analytics and Chief Analytics Evangelist, Google. How did global gaming company Electronic Arts go from being named "Worst Company in America" to clearing a billion dollars in profit? They discovered a simple truth—and acted on it: Not all customers are the same, regardless of how they appear on the surface. In The Customer Centricity Playbook, Wharton School professor Peter Fader and Wharton Interactive's executive director Sarah Toms help you see your customers as i...
Women's Studies
This truly monumental work maps the literature of women's studies, covering thousands of titles and Web sites in 19 subject areas published between 1985 and 1999. Intended as a reference and collection development tool, this bibliography provides a guide for women's studies information for each title along with a detailed, often evaluative review. The annotations summarize each work's content, its importance or contribution to women's studies, and its relationship to other titles on the subject. Core titles and titles that are out of print are noted, and reviews indicate which titles are appropriate as texts or supplemental texts. This definitive guide to the literature of women's studies is...
Distributed Learning
The field of distributed learning is constantly evolving. Online technology provides instructors with the flexibility to offer meaningful instruction to students who are at a distance or in some cases right on campus, but still unable to be physically present in the classroom. This dynamic environment challenges librarians to monitor, learn, adapt, collaborate, and use new technological advances in order to make the best use of techniques to engage students and improve learning outcomes and success rates. Distributed Learning provides evidence based information on a variety of issues, surrounding online teaching and learning from the perspective of librarians. - Includes extensive literature search on distributed learning - Provides pedagogy, developing content, and technology by librarians - Shows the importance of collaboration and buy-in from all parties involved
Pioneers and prominent men of Utah
Pioneers and prominent men of Utah: comprising genealogies, biographies. Pioneers are those men and women who came to Utah by wagon, hand cart or afoot, between july 24, 1847, and december 30, 1868, before the railroad. Prominent men are stake presidents, ward bishops, governors, members of the bench, erc., who came to Utah after the coming of the railroad. The Early History of the Church of Jesus Christ of Latter-day Saints. (1913) Volume 2 of 2
Library User Education
'...Material presented here is replete with concrete new ideas not only for collaboration, but also for funding, training, personal involvement, Web-based instruction, and other concepts too numerous to mention. And the best thing about these ideas is that they are not the usual endlessly-discussed theories_these are ideas that have worked_and some which have failed_in the real world...Despite the myriad new works available today related to library instruction in general and information literacy in particular, none is devoted solely to collaborative efforts between teaching faculty and librarians. This is where Library User Education: Powerful Learning, Powerful Partnerships shines_just as in the real world, it's all about collaboration.' _Angela Weiler, Portal
