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The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance
An implementation blueprint for SIX SIGMA! "The Six Sigma Way demystifies Six Sigma with a real-world 'how-to 'guide. A good investment for any business planning to launch Six Sigma." John Biedry, VP Quality & Compliance, Sears Home Services. Cost reduction...productivity improvement...customer retention...these are the promises of the Six Sigma quality management system. The Six Sigma Way reveals how GE, Motorola, and numerous other companies are successfully using Six Sigma to fine-tune products and processes, improve performance, and increase profits. Now you can read the roadmap for implementing Six Sigma in your manufacturing or service organization. The authorswho have worked with some...
Building Engaged Team Performance: Align Your Processes and People to Achieve Game-Changing Business Results
Harness the Power of Your Most Valuable Resource—Your Workforce! Process improvement approaches like Six Sigma and Lean Enterprise have worked wonders for countless organizations, but in the drive for true excellence, these approaches are only one important part of the formula. Building Engaged Team Performance explains the next wave of business improvement: driving breakthrough gains by integrating process improvement with “the people side” of performance. Breaking new ground in the world of organizational improvement, performance management expert Dodd Starbird teams up with Roland Cavanagh, coauthor of the bestselling The Six Sigma Way, to present a system for aligning and optimizin...
The Six Sigma Way: How to Maximize the Impact of Your Change and Improvement Efforts, Second edition
The Definitive Work on Six Sigma—Revised and Fully Updated Upon its publication in 2000, The Six Sigma Way was among the very first books to clearly explain the impressive benefits of Six Sigma’s improvement-driven and customer-centric approach to business leaders and managers. It revealed how GE, Motorola, and other companies used Six Sigma to fine-tune products and processes, improve performance, reduce costs, build customer loyalty, and increase profits. Corporate leaders around the world heeded the call and began implementing the tools of this world-changing performance improvement. In short, this book changed the world of business and organization improvement forever. Now, this auth...
What is Design for Six Sigma
What Is Design for Six Sigma? reveals how to use DFSS to design new products, services, and processes so that quality problems can be solved before they ever start. Topics include: How to design new products and processes The DMADOV implementation process (Define, Measure, Analyze, Design, Optimize, and Verify) How to redesign existing processes and services
The Six Sigma Way Team Fieldbook: An Implementation Guide for Process Improvement Teams
This companion guide to the bestselling The Six Sigma Way focuses on the project improvement teams that do the real, in-the-trenches work of Six Sigma—measuring performance, improving quality and saving millions in the process. The Six Sigma Way Team Fieldbook is a highly practical reference for team leaders and members, outlining both the methods that have made Six Sigma successful and the basic steps a team must follow in an improvement effort. Written by three veteran trainers of Six Sigma “Black Belts” and teams at GE, Sun Microsystems, and Sears, this hands-on guide helps teams obtain the skills they need to identify a product, service, or process that needs improvement or redesign; gather data on the process and the rate of defects; find ways to improve quality up to a Six Sigma level—just 3.4 defects per million; and much more. * Includes dozens of data-gathering forms and Six Sigma tools and worksheets * Describes key improvement methods in a concise “how-to” format with checklists and tips
What Ever Happened to the Faculty?
In this provocative work, Mary Burgan surveys the deterioration of faculty influence in higher education. From campus planning, curriculum, and instructional technology to governance, pedagogy, and academic freedom, she urges far greater consideration for the perspective of the faculty. Burgan evokes the pervasive atmosphere of charge and counter-charge on U.S. campuses, where competition trumps reason not only in athletics but also in research, faculty recruitment, and fund-raising. Relating this "winner-take-all" mentality to the overspecialization of faculty and to overreliance on non-tenure track instructors, Burgan suggests that improving life on campus depends on faculty members' successful engagement with their administrative colleagues as well as their students. Informed by experience, fueled by conviction, and full of practical, strategic advice for the future, What Ever Happened to the Faculty? is an excellent resource for administrators and faculty who are eager to change the tone and trajectory of contemporary higher education.
I'm Sorry I Broke Your Company
Karen Phelan is sorry. She really is. She tried to do business by the numbers—the management consultant way—developing measures, optimizing processes, and quantifying performance. The only problem is that businesses are run by people. And people can't be plugged into formulas or summed up in scorecards. Phelan dissects a whole range of consulting treatments for unhealthy companies and shows why they're essentially fad diets: superficial would-be fixes that don't result in lasting improvements and can cause serious damage. With a mix of clear-eyed business analysis, heart-wrenching stories, and hard-won lessons for both consultants and the people who hire them, this book is impossible to put down and impossible to ignore. Karen Phelan and other consultants may have “broken” your company, but she's eager to make amends.
The Princeton Encyclopedia of Poetry and Poetics
The most important poetry reference for more than four decades—now fully updated for the twenty-first century Through three editions over more than four decades, The Princeton Encyclopedia of Poetry and Poetics has built an unrivaled reputation as the most comprehensive and authoritative reference for students, scholars, and poets on all aspects of its subject: history, movements, genres, prosody, rhetorical devices, critical terms, and more. Now this landmark work has been thoroughly revised and updated for the twenty-first century. Compiled by an entirely new team of editors, the fourth edition—the first new edition in almost twenty years—reflects recent changes in literary and cultu...
Official Gazette of the United States Patent and Trademark Office
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Strategy Maps
The authors of "The Balanced Scorecard" and "The Strategy-Focused Organization" present a blueprint any organization can follow to align processes, people, and information technology for superior performance.
