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The Team Player
This title looks at a whole range of areas associated with being a team member; increasing awareness of behaviour, developing assertiveness, assertive and passive behaviours, listening actively, negotiating successfully, the importance of handling conflict constructively, managing and leading effectively, the most effective management style.
Techniques for Improving Performance
This title looks at the goals of your organisation and your department. How to achieving results with others and levels of autonomy and responsibility, also allocating tasks to people and giving feedback on performance. The importance of giving feedback and ways of giving feedback.
How Teams Work
This workbook helps you identify how teams work so you can develop your capabilities to work in a team more effectively.
Skilful Communications
This title looks at written communications, verbal communications, visual media and meetings and discussions. Also how to making presentations and speaking effective speaking among other aspects of communicating skillfully.
Managing Change Positively
This should help you to analyse different types of change and identify the impact that each type of change may have.
Total Quality: a Customer Focus
This title explains why quality is important to all organisations, and defines exactly what is meant by the term ‘quality’ in relation to the ongoing focus on the customer.
Information: Analysis and Usage
This title looks at your needs for information and how they are served by the systems which exist within your organisation. You will also consider what constitutes quality information, and how you can ensure that you receive information of the right quality.
Creative Decision Making
This title looks at the nature of problems and decisions, recognisiong defining and analysing the problem as well as classifying problems as operational, tactical or strategic. Being able to recognise relative urgency and importance, developing valid options and finding the best solution.
