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Product Creation
Now more than ever, a company's success -- indeed its survival -- depends on a firmwide effort to create the best products and bring them to market quicker than competitors. Going beyond the traditional focus on design and production exclusively, product development expert Philip H. Francis provides senior managers with the methods and tools to orchestrate the entire enterprise for creating a legacy of product excellence. For the first time, Francis presents a holistic view of product creation--not just the core elements of engineering and industrial design, but also design's interface with manufacturing, the customer's voice and quality commitments, and the essential functions of technology...
Making the Number
The essential tool kit to achieve breakthrough sales performance improvements. Numbers don’t lie: 40 percent of all salespeople miss their targets each year. How can sales managers ensure their teams are doing everything possible? The key lies in benchmarking, which is not new for finance or manufacturing but rarely gets applied to sales. Making the Number will teach executives to embrace data-driven decision making and rely less on gut instinct. Comparing a sales force to those of relevant peers leads to many opportunities to improve performance. The authors take readers through their five-step methodology for sales benchmarking, showing how to select metrics; gather, compute, and compare internal and external data; and then actually use the data. Making the Number includes case studies of sales benchmarking in action. For example, find out how Discover Financial Services plays David to the Goliaths of MasterCard and Visa. Whether you’re a sales rep, a manager, or a CEO, this book will show you a better way to make your number.
The Lean Handbook
This handbook’s intention is to gather into a single reference the information related to the joint lean certification program of SME, AME, The Shingo Prize, and ASQ. This book will enhance your understanding of the certification’s Body of Knowledge (BOK) as a whole and give you a more holistic look at lean. This comprehensive handbook covers all the topics included in the BOK: cultural enablers, continuous process improvement, consistent lean enterprise culture, and business results. Written by a team of lean experts with years of experience in the field, it will be indispensible to anyone interested in implementing and sustaining a lean initiative. The book is written, by design, at th...
Organization Design
As the purse strings tighten company costs need to be cut without this affecting performance or sales. A common solution to this problem is to restructure the organization of the company i.e. adjust the lines and boxes on the organization chart with the aim of setting it up for high performance. This inevitably fails because an organization is a system; change one aspect and other facets will also change. Organization Design: Engaging with change looks at how to (re) design the organizational system in order to increase productivity, performance and value; providing the knowledge and methodology to design an agile organization capable of handling the kind of continuous organizational change ...
Wiley CIAexcel Exam Review 2015, Part 1
CIA exam prep with the most comprehensive guide on the market Wiley CIA Exam Review 2015: Part 1, Internal Audit Basics is an easy-to-read yet comprehensive resource that guides you through the knowledge, skills, and competencies you need to pass the first part of the Certified Internal Auditor (CIA) exam. This test prep resource covers the following: compliance with the Institute of Internal Auditors' attribute standards, determination of priorities through risk-based planning, the role of internal auditing in organizational governance, performance of key internal audit roles and responsibilities, governance, risk, and control knowledge elements, and audit engagement planning. Part one of a...
Process Mastering
The benefits include: cost reduction; increased productivity; improved safety; higher morale; and the ability to meet the changing expectations of your customers.Step-by-step, the authors guide you through the creation and implementation of a process master. You will learn:Identify and gain control of your organization's key processes.Get the right people involved.Establish boundaries and measures.Use the process master to support ISO and HACCP complianceProcess Mastering contains two fully completed sample Process Masters as well as numerous improvement examples. An appendix provides blank Process Master forms and shows you how to use a Deployment Flow Chart.
Wiley CIA Exam Review 2020, Part 2
Get effective and efficient instruction on all CIA auditing practice exam competencies in 2020 Updated for 2020, the Wiley CIA Exam Review 2020, Part 2 Practice of Internal Auditing offers readers a comprehensive overview of the internal auditing process as set out by the Institute of Internal Auditors. The Exam Review covers the four domains tested by the Certified Internal Auditor exam, including: ??? Managing the internal audit activity ??? Planning the engagement ??? Performing the engagement ??? Communicating results and monitoring progress The Wiley CIA Exam Review 2020, Part 2 Practice of Internal Auditing is a perfect resource for candidates preparing for the CIA exam. It provides an accessible and efficient learning experience for students regardless of their current level of proficiency.
Achieving 100% Compliance of Policies and Procedures
Instructional policy and procedure book that focuses on improving and measuring processes, policies, and procedures through the use of five quality tools and a real-life case study.
The Basics of Process Mapping
This book provides how-to guidance and examples for three types of maps, namely relationship map, cross-functional process map, and flowchart. It helps readers to effectively apply all three types of maps to make work visible at the organization, process, and job/performer levels.
Making the Most of Your ILS
Systems administrators, librarians, and library staff will learn key principles and methods for securing their ILS and understand how to configure and optimize their library catalog by improving data management practices, streamlining existing workflows, and documenting their system's configuration. The integrated library system (ILS) plays a central role in every library's operations, but is your ILS optimized to ensure maximum productivity? Are you taking advantage of the features added since you implemented it? Walking readers through a wide-ranging ILS review, this book will help you ensure systems are properly configured, produce better documentation, and evaluate staff workflows. The a...
